Warranty and Return policy

All Nexcell batteries include a 2 Year Manufacturers Defect Warranty from the date of purchase, unlimited miles.

• Warranty is a guarantee against manufacturer defects.
• Jump starting, short circuiting, purposeful negligence, failed installation attempt and other abuse(s) will void warranty, NO EXCEPTIONS.
• Powering high voltage inverter straight from battery pack will void warranty, NO EXCEPTIONS.
• Battery ECU issue causing battery drain and damage will not cover by warranty, repair service available.
• Nexpower Energy do not provide warranty for mixing old and new lithium blades.
• This warranty does not cover negligence or misuse of the battery. If it is deemed that battery was used improperly, you will be subject to an hourly repair charge plus parts and shipping.
• Nexpower Energy, Inc. warranties are NOT transferable.
• All shipping of return items and replacement items are the customer’s responsibility unless deemed a manufactured defect.
• All warranty batteries must be returned to and received by Nexpower Energy, Inc. within the warranty period.
• Shipping your battery back to Nexpower Energy, Inc. without the proper paperwork and RMA identification may lead to the loss of your item and/or the denial of your warranty claim.
• Any batteries damaged in the act of delivery back to Nexpower Energy, Inc. will not be replaced under the free replacement warranty program. It is the customer’s responsibility to package the item so that it will not be damaged during the shipping process and to insure it. We recommend keeping the original boxing or request a replacement box from our shipping department. At that time Nexpower Energy, Inc. reserves the right to charge up to full MSRP for the item warranted.
• If a customer wishes a pre-replacement right away, the customer will pay for a replacement that is sent out with all shipping costs and a credit will be issued once the warranted battery is received and found to be defective or in need of repair. If the battery is good, then no credit will be issued and the original battery will be sent back to the customer. The customer will be responsible for shipping back any warranted pre-replacement battery and/or on the return shipping of that battery sent with any restocking fees subjected too if that battery is tested to be good after return.
• Each item is only eligible for one free replacement. After that a prorated price may be decided upon on a customer to customer basis depending on the situation. At times only a repeat customer discount may be offered.
• Once a customer’s product has been warranted the replacement item only holds the warranty until the expiration of the original item. The warranty does not start over on the replacement item.
• We also warranty all other complimentary products (balance cable, tools, etc.) that we sell; are free from defect for 30 days from the date of purchase. After that time it is the responsibility of our manufacturing partners and a standard manufacturer’s warranty applies (1 year from date of purchase, unless otherwise stated by the manufacturer).

Nexpower Energy, Inc.
1871 Wright Ave, La Verne, California, 91750

Items that remain new and unused only may be returned within 10 days from the date of delivery for a refund. Returns will only be accepted from direct buyers from Nexpower Energy, Inc. Nexpower Energy, Inc. resellers reserve the right to accept or deny product within their company’s policies. Items must be returned and received by Nexpower Energy, Inc. by the 10th day from date of delivery of merchandise from Nexpower Energy, Inc. Once the item has been returned, the current selling price or original purchase price (whichever is lowest) of the item will be credited to the purchaser. Please allow 3-5 days processing time. The total refund will be less shipping and handling and will be charged a 15% restocking fee. Per managers discretion, under special circumstances, returns may be accepted past 10 days but not greater than 30 days and can only be eligible for store credit only, minus applicable restocking fee. Return shipping is the customer’s responsibility.