Items that remain new and unused only may be returned within 10 days from the date of delivery for a refund. Returns will only be accepted from direct buyers from Nexpower Energy, Inc. Nexpower Energy, Inc. resellers reserve the right to accept or deny product within their company’s policies. Items must be returned and received by Nexpower Energy, Inc. by the 10th day from date of delivery of merchandise from Nexpower Energy, Inc. Once the item has been returned, the current selling price or original purchase price (whichever is lowest) of the item will be credited to the purchaser. Please allow 3-5 days processing time. The total refund will be less shipping and handling and will be charged a 15% restocking fee. Per managers discretion, under special circumstances, returns may be accepted past 10 days but not greater than 30 days and can only be eligible for store credit only, minus applicable restocking fee. Return shipping is the customer’s responsibility.